Delivery & Returns

Fast, careful delivery of your gym equipment – in Nairobi and across Kenya – plus a simple returns process if something is not right.

🚚 Delivery Options

Option Coverage Timeline Payment
Rider Delivery Nairobi region only Same day or next day for in-stock items (orders confirmed before 2pm usually go out the same day) M-Pesa or Cash on Delivery
Parcel Delivery
(Wells Fargo / Speedaf)		 All towns countrywide 1 – 3 working days after dispatch, depending on your town Prepaid via M-Pesa before dispatch
  • Delivery fee: depends on your location and the size/weight of the item. The fee is shown at checkout or confirmed by our team when we call to confirm your order.
  • Order confirmation: after you order, we will call or WhatsApp you to confirm stock, delivery address and time.
  • Bulky items (treadmills, multi-gyms, commercial machines) may need extra handling – we will advise you on access, stairs and space before delivery.
  • Parcel pick-up: for countrywide orders, you collect from the courier office in your town. We share the tracking/waybill details once dispatched.

💳 How to Pay

Lipa na M-Pesa

Buy Goods Till No. 4517856 – Mozad Fitness.
Add the M-Pesa confirmation message in your order note.

Cash on Delivery

Available for rider deliveries within Nairobi only. Please inspect your item before paying.

Inspect on delivery: please check your item when it arrives. If anything is damaged, missing or incorrect, let us know within 24 hours with photos so we can sort it out quickly.

↩️ Returns & Exchanges

We want you to love your equipment. If something is not right, you can request a return or exchange within 7 days of delivery.

Items eligible for return

  • Unused items in their original condition and packaging, with all parts and accessories.
  • Items that arrived damaged, faulty or different from what you ordered.

Items we cannot accept back

  • Equipment that has been used, assembled with damage, or misused.
  • Gym wear (shorts, tights) and gloves that have been worn or had tags removed – for hygiene reasons, unless faulty.
  • Items returned after 7 days from delivery.

Who pays for return transport?

  • Faulty, damaged or wrong item: we cover the cost and replace it or refund you.
  • Change of mind: the customer covers return transport; the item must be unused and in original packaging.

How to Request a Return

  1. Contact us

    Call or WhatsApp 0727 203 322 within 7 days of delivery.

  2. Share details

    Send your order number, the reason for return and clear photos of the item.

  3. Send it back

    We will confirm and guide you on how to return the item.

  4. Refund or replace

    After inspection, we replace the item or refund via M-Pesa within 3 – 5 working days.

🛠️ Warranty

Selected machines such as treadmills, bikes and multi-gyms come with a manufacturer or seller warranty – the warranty period depends on the product. Ask us for warranty details before you buy, and keep your receipt/order number for any warranty claim.

Questions about your delivery?

Our team is happy to help you track an order or arrange a return.

📞 Call 0727 203 322💬 WhatsApp Us